Reklamacje i zwroty

Hurtel sp z o.o , alongside the statutory 14 days to exercise the right to cancel the distance agreement, provides Customers with the period of 30 days to return the product from the date of receiving the order.
If you do not have access to a printer, you can attach a written form including:

- order number
- first name, last name and telephone number
- bank account number and bank transfer details

We kindly inform that we do not accept cash on delivery packages. We make refunds to the bank account given by the Customer within the statutory time of max. 14 days.

The use of the model withdrawal form is not obligatory to exercise the right of withdrawal from a distance agreement.
The goods should be carefully packed in order to prevent them from damaging during the shipment. The customer incurs package and all delivery costs.

 

Faulty or wrong products should be sent back with the filled complaint form with note hurtel.com. Please send it to address
Hurtel sp. z o.o Kostrzyńska 11
65-127 Zielona Góra Poland

If you do not have access to a printer, you can attach a written form including:

- your shop username and order number
- first name, last name and telephone number
- full return address
- your bank account number and bank transfer details
- the reason of complaint or fault description


THE RETURNED PRODUCTS SHOULD BE CAREFULLY PACKED IN ORDER TO PREVENT THEM FROM DAMAGING DURING TRANSPORT

We would like to inform that we do not accept cash on delivery packages. We make refunds directly on the bank account of the Customer.
After receiving the package, together with attachments, the complaint will be processed within 14 days and you will be informed about its outcome.
If there are any problems, after receiving the package, our customer service will contact you via e-mail or phone.
We ship packages by the means of DPD courier service.
In order to get information concerning your complaint, please contact our Exchange, Returns and Complaints Department reklamacje@hurtel.pl

 

 

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https://b2b.hurtel.com/data/include/cms//return_form_EU.jpg?v=1595831920226

https://b2b.hurtel.com/data/include/cms//Reklamationsformular.jpg?v=1595831920297

IdoSell Trusted Reviews
4.71 / 5.00 126 reviews
IdoSell Trusted Reviews
2020-06-16
Super kontakt. Futerał zgodny z opisem. Jestem zadowolona u polecam
2020-06-20
Jestem bardzo zadowolona z produktu!.polecam
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